General FAQs
To make a booking, contact us via our official email, phone number, or website. Provide your travel details, including preferred dates, destinations, and any special requests. Our Travel Experts will respond within 24 hours with a customized itinerary and booking confirmation.
We accept payments via MPESA, bank transfer, and major credit cards (Visa, Mastercard, and American Express). Please note that transaction fees apply: 3% for Visa and Mastercard, and 4% for American Express. Bank transfer fees are the responsibility of the client.
A 70% deposit of the total tour cost is required to confirm your booking. If local suppliers require a higher deposit, we will notify you. Full payment is due 45 days before departure.
Yes, we offer flexible booking modifications. Contact us at sales@tembeadiscoveries.co.ke with your reservation number, and our team will assist you. Please note that additional fees may apply depending on the changes requested.
- Deposits are non-refundable but can be transferred to a substitute booking within one year of the original departure date, provided cancellation is made at least 45 days prior to departure.
- Cancellation fees apply as follows:
- 44 to 30 days before arrival: 50% cancellation fee.
- 29 to 15 days before arrival: 70% cancellation fee.
- Less than 14 days before arrival or no-show: 100% cancellation fee.
- Refunds are processed using the original payment method, and all banking fees are the client’s responsibility.
Travel insurance is not included in our tour prices. We strongly recommend purchasing comprehensive travel insurance to cover cancellations, lost baggage, personal injury, and COVID-19-related issues. If you decline insurance, you will need to sign a waiver.
In case of flight delays or cancellations, contact us immediately. We will work with our partners to adjust your itinerary and accommodations accordingly. However, any additional costs incurred due to delays or cancellations are the responsibility of the passenger.
No, visas and passports are the responsibility of the traveler. Ensure your passport is valid for at least six months beyond your entry date, and check visa requirements for your destination.
Immediately inform your tour guide or our local representative. They will assist you in contacting the relevant authorities, such as your embassy or consulate, to replace lost documents.
Yes, we are committed to promoting sustainable tourism. Our tours are designed to minimize environmental impact, support local communities, and conserve natural and cultural heritage. We partner with eco-friendly accommodations and service providers to ensure responsible travel practices.
Absolutely! We specialize in creating personalized itineraries tailored to your preferences. Share your travel goals, interests, and budget with our Travel Experts, and we will design a unique experience just for you.
Your safety is our priority. We adhere to all local and international health guidelines, including COVID-19 protocols. Our partners, including hotels and transport providers, follow strict hygiene and safety standards. We also recommend that all travelers carry personal protective equipment (PPE) and follow health advisories.
You can reach our 24/7 emergency support line at +254 707 500 065. Our team is always available to assist you with any issues during your trip.
Yes, we offer special rates for group bookings. Contact us with your group size and travel details, and we will provide a customized quote.
Children are welcome on our tours! We offer family-friendly itineraries and activities. Please inform us of the ages of children traveling with you so we can tailor the experience accordingly. Some tours may have age restrictions for safety reasons.
Yes, we offer gift vouchers that can be used to book any of our tours. Contact us for more details on purchasing and redeeming gift vouchers.
In the event of changes due to factors such as weather, political unrest, or supplier issues, we will notify you immediately and provide suitable alternatives of comparable value.
Yes, we strive to make our tours accessible to everyone. Please inform us of any special requirements when booking, and we will do our best to accommodate your needs.
We value your feedback! After your trip, you will receive a feedback form via email. You can also share your experience on our website or social media platforms.
Subscribe to our newsletter on our website or follow us on social media to receive updates on new tours, special offers, and travel tips.
Travel Tips
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